How much does it cost to ship my order?

We offer flat rate shipping of $10 on all orders under $50. Orders over $50 ship free within Australia. International and express shipping options are available and will be calculated at checkout.

CrossFit StKilda is not responsible for any duties or taxes incurred when shipping internationally.

How long will it take to receive my order?

Goods will be dispatched within 1 business day of an order being received. The time your order takes to reach you depends upon the shipping method you select.

Within Australia
Standard Mail Delivery (AusPost) Registered 1-6 working days 
Express Post (AusPost) Registered next working day (within network)

Rest of world
International Air Mail (AusPost) Registered 5-20 working days 
All overseas orders are sent by international airmail. Tracking information may be available. 

Once your order arrives in your country, it is passed to your postal service, which will deliver it to you in keeping with their standard working practices. Efficiency varies depending on the destination country - sometimes delivery can be very quick, sometimes less so.

International Customs can also hold up a package, sometimes for no apparent reason, and in these cases there's not a lot we can do to speed things up.

Returns

Refunds

If something isn’t quote right you may return your order for a refund, credit or exchange.

Full priced items

  • Your return much be postmarked within 30 days of delivery or store collection

  • Are return in original condition - unworn, unwashed with tags attached.

  • If item quality review is approved, full priced items can be refunded or exchanged for a credit note.

  • Original shipping costs are non refundable and customers are responsible for the cost of return shipping.

Sale items

  • Your return must be postmarked within 14 days of delivery or store collection.

  • Are return in original condition - unworn, unwashed with tags attached.

  • Sale items are eligible for a virtual online gift card - we do not offer refunds on sale items for change of mind.

  • Original shipping costs are non refundable and customers are responsible for the cost of return shipping.

Note: Refunds will only be processed once goods have been returned to CrossFit StKilda. If the product you have ordered is unable to be supplied and an alternative product is not suitable, a full refund will be given.

Size or shirt not right?

If we are able to exchange an item for a different size or an alternative item you will be responsible for the cost of shipping it back to us. Only unworn and unwashed items can be exchanged.

Wrong or damaged items

If you receive an incorrect or damaged item you can send it back to us and we will replace it with the correct one. you will not be responsible for t any shipping costs. If an item is damaged after it has been worn or washed it will not be replaced. With this in mind, we request that all customers pay close attention to the washing instruction.s

How do I return an item?

Please email admin@crossfitstkilda.com with you order number, reason for return and tracking number if applicable.

Ensure your item is in original condition.

Post your item via a trackable postal service to:

CrossFit StKilda 
362 StKilda Road, 
St Kilda VIC 3182
AUSTRALIA

How long will it take to get back a return or exchange?

Please allow at least 2 weeks for returns and exchanges to be processed.

Does CrossFit StKilda have a shop front I can purchase, exchange or return an item to?

Yes you can visit CrossFit StKilda at the above address. Please check opening hours or contact us in advance to make an apppointment.